hoki totoFrequently Asked Questions

When you create an account on hoki toto, we ask for your email address, a username, a password, and your mobile phone number. We use your email to send account notifications and withdrawal confirmations. Your mobile number is verified via SMS to confirm you own the device. You do not need to provide identity documents at registration — we collect those only when you request your first withdrawal. At that point, we ask for a photo ID and a selfie to verify your identity and comply with anti-money-laundering standards. This one-time verification unlocks withdrawals for your account.

On the login page, click the "Forgot your password?" link. Enter your email address or username. We will send a password-reset link to your email. Click the link and follow the instructions to create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. We can verify your identity and help you regain access to your account.

If you notice unusual activity on your hoki toto account — such as a login from an unfamiliar device or location — change your password immediately. Log out of all active sessions in your account settings. If you cannot access your account, contact our support team right away. We can freeze your account to prevent unauthorized use and help you regain access. Do not share your password or login credentials with anyone. We at hoki toto will never ask for your password via email or chat.

To deposit via local payment, online payment, or e-wallet, log in to your hoki toto account and go to the Deposit page. Select your e-wallet. You will be redirected to the e-wallet app or website to confirm the transfer. Once you approve the payment, the funds appear in your hoki toto balance within seconds. No additional steps are needed. If the transfer fails, check that your e-wallet has sufficient balance and that your account is not restricted. For deposits via mobile banking or local payment, the process is identical. For online payment, scan the QR code with your banking app and confirm the amount. Virtual account transfers via e-wallet, mobile banking, local payment, or online payment settle within a few hours.

After you submit a withdrawal request on hoki toto, we review it to ensure your account is verified and the amount is available. This review typically takes a few hours. Once approved, the funds are sent to your payment method. E-wallet withdrawals to e-wallet, mobile banking, local payment, online payment, or e-wallet settle within minutes. Virtual account transfers to mobile banking, local payment, online payment, or e-wallet may take several hours depending on your bank. mobile banking withdrawals settle within the same timeframe as your bank. We do not charge withdrawal fees. If your withdrawal is delayed, contact our support team to check the status.

Our weekly cashback offer returns a percentage of your net losses each week. The exact percentage and eligibility criteria are shown in your account under Promotions. Cashback is credited automatically every Monday morning if you meet the minimum activity threshold. You can withdraw cashback immediately — it is not subject to wagering requirements. Cashback is calculated based on your activity in the previous week. If you have questions about your cashback amount, check your account history or contact our support team. Terms and conditions apply to all promotional offers.

Yes, hoki toto offers demo mode for many slot games and live-dealer tables. Demo mode lets you play with virtual credits so you can learn the rules without risking real money. To access demo mode, select a game and look for the "Play for free" or "Demo" button. Your virtual balance resets each session. Demo mode is identical to real-money play in terms of game mechanics and odds — the only difference is that winnings are not real. Demo mode is a good way to familiarize yourself with games before you deposit. Once you are ready, switch to real-money mode and fund your account via local payment, online payment, e-wallet, mobile banking, local payment, online payment, or your bank.

You can reach our support team via the in-app chat or by emailing [email protected]. Include your username and a clear description of your issue. We respond to all emails within one business day. For urgent account-security issues, use the in-app chat so we can help you immediately. Our support team can assist with account access, payment issues, game questions, and general inquiries. We are available seven days a week. If you are in Jakarta, Surabaya, Bandung, or any other region, our support team can help you in English.